FAQs

Our Mobility City product showroom is open from 8:30 AM to 5:00 PM, Monday through Friday, and from 9:30 AM to 2:00 PM on Saturdays.

Yes, there is always someone available in the Mobility City product showroom to assist you with any questions or concerns you may have regarding the mobility products. Our staff is knowledgeable and trained to provide you with the best possible assistance and help you choose the right product for your needs.

Yes, we offer delivery services for our mobility equipment. Once you have purchased the equipment, we can arrange for it to be delivered directly to your home at a time that is convenient for you. Our delivery service is designed to make the process of obtaining and using the equipment as easy and hassle-free as possible.

Yes, we are proud to offer a military discount on our mobility products. We appreciate the service and sacrifice of our military personnel and veterans, and this discount is one small way that we can show our appreciation. If you are a member of the military or a veteran, please let us know when you make your purchase so that we can apply the discount to your order.

Yes, we offer financing options for our mobility equipment through Acima. This can help make the equipment more affordable and accessible for those who may not be able to pay for it upfront. Acima is a reputable financing company that provides flexible payment plans and a quick application process. If you’re interested in financing your mobility equipment purchase, please let us know, and we can provide you with more information on the available options.

We apologize, but we do not offer a senior discount on our mobility equipment. However, we strive to keep our prices affordable and competitive for all of our customers. Additionally, we offer financing options and occasionally run promotions or sales that may help make the equipment more affordable. We encourage you to check with us regularly for any current deals or specials that may be available.

Yes, we do offer discounts and specials on our mobility equipment from time to time. We periodically have sales or promotions on certain items, and we also offer discounts on some used equipment. We encourage you to check with us regularly to see if there are any current deals or specials that may apply to the equipment you need. Additionally, we may be able to provide you with information on any upcoming sales or promotions if you contact us directly.

We do not accept health insurance for payment of our mobility equipment. However, we are happy to provide you with the necessary paperwork and documentation to submit a claim for reimbursement through your health insurance provider. We understand that navigating insurance can be challenging, and we are here to support you in any way we can to ensure that you can access the equipment you need. Please let us know if you require any assistance with insurance paperwork or have any questions about the process.

Yes, we offer a wide range of mobility products with varying price points to accommodate customers with different budgets. We understand that affordability is a significant concern for many people, and we strive to ensure that our products are accessible to as many individuals as possible. Our inventory includes both new and used equipment, and we have a variety of pricing structures to suit different needs and preferences. Please let us know your budget, and we can work with you to find a product that meets your needs without breaking the bank.

Yes, we do buy used mobility equipment on occasion. However, we only purchase equipment that is in good condition and meets our quality standards. Before making an offer to purchase any used equipment, we thoroughly inspect it to ensure that it is safe and functional. If you have used equipment that you would like to sell, please feel free to contact us, and we can discuss the details with you further.

We apologize, but we do not offer returns on our mobility equipment. Due to the nature of the equipment, we cannot accept returns once the product has been used or taken out of its original packaging. However, we do offer warranties on many of our products to provide our customers with added protection and peace of mind. If you have any questions or concerns about our return policy or the warranty on a specific product, please do not hesitate to contact us, and we will be happy to assist you.

We offer a variety of mobility equipment available for rent to suit different needs and preferences. Our rental equipment inventory includes wheelchairs, lift chairs, hospital beds, rollators, scooters, and power chairs. We understand that mobility needs can vary greatly, and our rental options provide our customers with the flexibility and affordability to access the equipment they need for as long as they need it. If you are interested in renting any of our equipment, please let us know, and we can provide you with more information on availability, pricing, and rental periods.

The rental period for our mobility equipment can vary depending on your specific needs and preferences. We offer rental periods of 3 days, 1 week, 2 weeks, and 1 month, to provide our customers with flexibility in choosing the duration of their rental. If you are unsure about how long you will need the equipment for, we recommend that you speak with one of our representatives, who can help you determine the appropriate rental period based on your needs. Additionally, if you find that you need to extend your rental beyond your original rental period, we may be able to accommodate your request, depending on the availability of the equipment.

Yes, we offer delivery services for our rental mobility products. We understand that transportation can be challenging for some of our customers, and our delivery services help to ensure that our rental equipment is accessible to everyone who needs it. Delivery fees may vary depending on the distance and location of the delivery, and we can provide you with more information on delivery costs when you contact us to arrange your rental. Please let us know if you require delivery services, and we will work with you to coordinate the details of your rental.

Yes, we do have delivery fees for our rental mobility products. The delivery fee may vary depending on the distance and location of the delivery, as well as the duration of the rental. We have different rates for different areas, and our delivery fees are designed to be affordable and competitive. When you contact us to arrange your rental, we can provide you with more information on the delivery fee for your specific location and rental period. If you have any questions or concerns about our delivery fees or rental services, please do not hesitate to ask, and we will be happy to assist you.

Yes, we offer delivery and pick-up services to hotels for our rental mobility products. We understand that many of our customers may be traveling and staying in hotels, and our delivery services help to ensure that our rental equipment is accessible to them wherever they may be staying. When you contact us to arrange your rental, please let us know the name and address of the hotel where you will be staying, and we can work with you to coordinate the details of the delivery and pick-up. We will make every effort to ensure that your rental experience is as smooth and convenient as possible.

We apologize, but we do not offer insurance for our rental mobility products. However, we do require a refundable security deposit at the time of the rental, which can provide some protection against damage or loss of the equipment. Additionally, we encourage our customers to check with their personal insurance providers to see if they offer coverage for rented medical equipment. If you have any questions or concerns about the security deposit or insurance coverage for your rental, please do not hesitate to contact us, and we will be happy to assist you.

Yes, we offer the option to apply your rental charges towards a purchase of a new mobility product. This can be a great option for customers who have rented equipment and have found it to be a good fit for their needs. If you decide to purchase a new mobility product from us, we can apply the rental charges you have already paid towards the purchase price of the new equipment. Please let us know if you are interested in this option, and we will be happy to provide you with more information and assist you with the purchase process.

We apologize, but we do not provide rentals directly to local airports. However, we do offer delivery services to hotels and other accommodations in the local area. If you are traveling and need rental mobility equipment, we can deliver the equipment to your hotel or other accommodations and arrange for pick-up at the end of your rental period. If you have any questions or concerns about our delivery services or rental process, please do not hesitate to contact us, and we will be happy to assist you.

Yes, we provide rental services for local cruises or ports in the Arlington VA area. If you are traveling and need rental mobility equipment, we can arrange to deliver the equipment directly to your cruise ship or port, and we can also arrange for pick-up at the end of your rental period. We understand the importance of having reliable and comfortable mobility equipment while traveling, and we are committed to providing our customers with the best possible rental experience. If you have any questions or concerns about our rental services for cruises or ports, please do not hesitate to contact us, and we will be happy to assist you.

The pickup and drop-off location for rental mobility equipment when embarking or disembarking from a cruise can vary depending on the specific port and cruise line. However, in most cases, the pickup and drop-off location will be in the parking and baggage area near the cruise terminal. Our delivery and pickup team will work with you to coordinate the details of the pickup and drop-off, and will provide you with specific instructions on where to meet them at the port. We understand the importance of a smooth and convenient rental experience, and we will do everything we can to ensure that your rental equipment is delivered and picked up in a timely and efficient manner. If you have any questions or concerns about the pickup and drop-off process for your rental equipment, please do not hesitate to contact us, and we will be happy to assist you.

Yes, we offer repair services for mobility products and equipment, and we can often perform repairs on-site at your home. If your mobility product or equipment is broken or in need of maintenance, we can send a technician to your home to diagnose the problem and perform the necessary repairs. Our technicians are experienced and knowledgeable, and we use high-quality replacement parts to ensure that your equipment is functioning properly. We understand the importance of having reliable and safe mobility equipment, and we are committed to providing our customers with prompt and professional repair services. If you have any questions or concerns about our repair services, please do not hesitate to contact us, and we will be happy to assist you.

Yes, we offer service and repair for electric scooters. Our technicians are trained and experienced in working with various makes and models of electric scooters, and we use high-quality replacement parts to ensure that your scooter is functioning properly. Whether your electric scooter needs routine maintenance or more extensive repairs, we can help. We understand the importance of having reliable and safe mobility equipment, and we are committed to providing our customers with prompt and professional repair services for their electric scooters. If you have any questions or concerns about our electric scooter repair services, please do not hesitate to contact us, and we will be happy to assist you.

Yes, we recommend scheduling an appointment before bringing your mobility equipment to our store for repair. This will ensure that we have a technician available to diagnose and repair your equipment, and that you will receive prompt and efficient service. Additionally, calling ahead will allow us to prepare any necessary replacement parts or equipment that may be needed for the repair. We understand the importance of having your mobility equipment functioning properly, and we strive to provide our customers with the highest level of service and care. If you have any questions or concerns about scheduling a repair appointment for your mobility equipment, please do not hesitate to contact us, and we will be happy to assist you.

Yes, our technicians are employees of our company, and they undergo background checks and are trained and certified to work on various types of mobility equipment. We understand the importance of having trustworthy and experienced technicians working on your mobility equipment, and we take the necessary steps to ensure that our technicians meet our high standards for quality and professionalism. Our technicians are knowledgeable and skilled in repairing and servicing a wide range of mobility equipment, and we use high-quality replacement parts to ensure that your equipment is functioning safely and reliably. If you have any questions or concerns about our technicians or our repair services, please do not hesitate to contact us, and we will be happy to assist you.

Yes, the health and safety of our customers and employees is our top priority, and we have taken measures to ensure that our technicians are vaccinated against Covid-19. Our technicians are also trained to follow all safety guidelines and protocols when servicing and repairing your mobility equipment. If you have any questions or concerns about our Covid-19 safety policies or procedures, please do not hesitate to contact us, and we will be happy to assist you.

Yes, we are insured in case of any damage that may occur during our service or repair of your mobility equipment in your home. We have liability insurance coverage provided by Hanover Insurance, which provides protection in the event of any damage to your property caused by our technicians or our equipment. We take the necessary precautions and use proper equipment and procedures to minimize the risk of damage during our services, but we understand that accidents can happen.

We deliver mobility equipment to your designated location, whether it’s inside your home, in the garage, or even in your car. Our goal is to make the delivery process as convenient and easy for you as possible. We will work with you to schedule a delivery time that works for your schedule, and our delivery team will ensure that the equipment is properly set up and ready for use. If you have any specific delivery instructions or requests, please let us know, and we will do our best to accommodate them.

We strive to deliver mobility equipment as quickly as possible to our customers. If we have the equipment you are looking for in stock, we can usually deliver it within a day. However, delivery times may vary depending on the specific product and your location. We will work with you to schedule a delivery time that is convenient for you. If you have an urgent need for equipment, please let us know, and we will do our best to expedite the process.

If you need mobility equipment serviced in your area, please give us a call, and we will work with you to schedule a service appointment. While we do have a mobility equipment service truck, our service area may vary depending on your location. Our team is dedicated to providing prompt and efficient service, and we will do our best to accommodate your needs. Please don’t hesitate to contact us if you have any questions or concerns regarding our service area.

Yes, we carry a wide range of bathroom safety equipment to meet your needs. Our inventory includes items such as grab bars, shower chairs, raised toilet seats, commodes, and bath benches. We understand the importance of maintaining safety and independence in the bathroom, and we are committed to providing high-quality products that can help you or your loved ones feel secure and confident. If you have any questions or concerns about our bathroom safety equipment, please don’t hesitate to contact us for more information.

Yes, we offer phone payments for products and services. If you are not able to be physically present at your parents’ home to make a payment, you can provide us with your payment information over the phone and we can process the payment for you. We take the security of your payment information very seriously and follow all necessary protocols to ensure that your information is protected. Please contact us to discuss your specific payment needs and we will be happy to assist you.

Yes, we do offer repair services for mobility products even if they were not purchased from our company. Please bring the product to our showroom or schedule an appointment for our service truck to come to your home. Our technicians will assess the product and provide you with an estimate for repair costs.

Yes, we can come to your home, apartment, or assisted living facility to repair or deliver mobility equipment. We offer both in-store and in-home services for our customers’ convenience. Please contact our office to schedule an appointment for our service truck to come to your location.

Yes, we carry replacement batteries for various types of mobility equipment. However, there may be instances where we need to order a specific type of battery. It is always best to call our office to check if we have the replacement battery in stock or if we need to order it for you. Our technicians can also help you determine the type of battery you need for your mobility device.

Yes, we can source and provide lithium replacement batteries for your mobility equipment. Lithium batteries are commonly used in many modern mobility devices due to their lightweight and high energy density properties. If you need a lithium replacement battery, please contact our office, and we will work on sourcing and obtaining the appropriate battery for your specific device. Our team will assist you in finding the right lithium battery to ensure your mobility equipment functions optimally.

Yes, you can purchase batteries yourself, but we recommend that you consult with us first to ensure that you are purchasing the correct type of battery for your mobility equipment. Additionally, we can assist you with installation if needed.

Yes, we sell chargers for various types of mobility equipment. If you need a replacement charger or an additional charger, we have a selection available for purchase. Our chargers are compatible with different models and types of mobility devices. Please contact our office or visit our showroom to inquire about the specific charger you need, and our staff will be happy to assist you in finding the right charger for your mobility equipment.

Yes, we do consider purchasing used mobility equipment, but we would need to inspect the equipment first to determine its condition and value.

Our showroom has a wide variety of mobility equipment that you can see and test. We encourage our customers to try out the equipment before making a purchase to ensure they get the best fit and functionality for their needs.

Yes, we honor manufacturer’s warranties on mobility equipment.

Yes, we carry and service bariatric mobility equipment. Please contact us to discuss your specific needs and we will do our best to find the right equipment for you.

It’s important to sanitize all types of mobility equipment to maintain hygiene and prevent the spread of germs. Some of the products that we can sanitize include wheelchairs, scooters, power chairs, lift chairs that can be wiped down, and hospital beds.

Sanitization should not ruin, rust, or fade your equipment if it is done properly. The type of equipment and materials used for sanitization can affect the outcome, so it’s important to use appropriate cleaning solutions and techniques recommended by the manufacturer.

It depends on the type of sanitization being done. For example, steam sanitization uses high-temperature water vapor to kill bacteria and viruses, while disinfectant wipes typically use a solution of chemicals, such as quaternary ammonium compounds, to disinfect surfaces. The specific chemicals used can vary based on the type of sanitization and the equipment being cleaned.

It is recommended to sanitize your equipment after each use or at least once a day, especially during times when there is an increased risk of infection, such as during a pandemic. However, the frequency of sanitization may depend on the level of use and the specific circumstances, so it is always best to follow the manufacturer’s guidelines or consult with a healthcare professional for personalized recommendations.

Yes, we can sanitize the equipment at your home.